Politique de remboursement
General Conditions
*NOTE that our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
1. Refunds will be processed according to the orginal method of payment.
2. Promotional Items: The return of items purchased during a promotion may cancel the requirements for this offer. in this case, the value of the returned item and other items included in the promotion will be recalculated based on the new terms of sale.
3. Any merchandise eligible for a return must be in its original condition, be unworn, and should not have been washed.
4. To complete your return, we require a receipt or proof of purchase.
5. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
6. When you ask for a refund, our team will need a picture of the item in question, Once we confirm and receive your item, we will evaluate the product, then you will receive your money back directly to your bank account.
7. Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
- How do I return merchandise purchased online by mail?
A Canada Post return code will be given to you by the seller (ZEKOA). All you have to do is write us an email at info.zekoa@gmail.com and it will be our pleasure to assist you throughout the process. When you'll receive your Canada Post return code, all you have to do is to bring the item you'd like to return in the same packaging, well sealed and in perfect condition. The Post Canada office will then print a Return Shipping Label and take care of everything. Please make returns to the following address by mail or courier of your choice:
ZEKOA,
16 Cavanagh, Repentigny QC
J6A 4M3, Canada
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info.zekoa@gmail.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info.zekoa@gmail.com and send your item to:
ZEKOA
16 Cavanagh, Repentigny QC
J6A 4M3
Canada
- Please note: Shipping and handling fees will not be refunded unless the goods are defective or Zekoa is at fault. In this case, the goods must be returned only by mail. Please contact our customer service at 1-514-815-4834 or by E-mail at shaka.clothing@hotmail.com for more information.
Visit : https://www.canadapost.ca/cpotools/apps/fpo/personal/findPostOffice
Still have questions? Contact our customer service by email at info.zekoa@gmail.com
